TTWAPI Refund Policy

Effective Date: August 2, 2026

At TTWAPI, we strive to provide reliable and high-quality WhatsApp Business API solutions. As our services are digital and involve immediate provisioning of resources, subscriptions, and platform access, please read our refund policy carefully before making any purchase.

1. General Policy

All payments made to TTWAPI are final and non-refundable, unless otherwise stated in this policy or required by applicable law.

By purchasing any TTWAPI subscription, add-on, or service, you acknowledge that you have read, understood, and agreed to this Refund Policy.

2. Eligible Refund Cases

A refund may be considered only under the following circumstances:

• Duplicate or accidental payment for the same order.
• Incorrect amount charged due to a verified billing error by TTWAPI.
• Technical failure on TTWAPI’s side that permanently prevents activation of the purchased service and cannot be resolved within a reasonable time.
• A refund is approved by TTWAPI management under exceptional circumstances.

All refund requests are reviewed individually, and approval is at the sole discretion of TTWAPI.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Change of mind after purchase.
• Customer no longer requires the service.
• Failure to use the purchased subscription.
• Lack of technical knowledge or improper platform configuration.
• WhatsApp Business Account (WABA), phone number, or Meta Business Account rejection, suspension, restriction, or disablement by Meta.
• Meta messaging limits, quality rating issues, rate limits, or policy enforcement.
• Suspension caused by spam, policy violations, prohibited business categories, or any violation of Meta’s policies.
• Customer-provided incorrect information during onboarding.
• Third-party outages or issues involving Meta, WhatsApp, internet providers, payment gateways, hosting providers, or cloud services.
• Subscription renewals that were not cancelled before the renewal date.
• Digital products, setup fees, onboarding charges, migration services, consultation fees, or custom development services after work has started.

4. Subscription Cancellation

Customers may cancel their subscription at any time to prevent future billing.

Cancellation does not entitle the customer to a refund for the current billing period. The subscription will remain active until the end of the paid term.

5. Meta Compliance

TTWAPI provides access to the official WhatsApp Business Platform. Meta independently reviews, approves, restricts, or disables WhatsApp Business Accounts.

TTWAPI has no control over Meta’s approval decisions, quality ratings, messaging limits, policy enforcement, or account restrictions. Therefore, refunds will not be issued for actions taken by Meta.

6. Chargebacks

Customers are encouraged to contact TTWAPI Support before initiating a payment dispute or chargeback.

Fraudulent or abusive chargebacks may result in immediate suspension or permanent termination of the associated account until the matter is resolved.

7. Refund Processing

If a refund request is approved:

• Refunds will be processed using the original payment method wherever possible.
• Processing time typically ranges from 5 to 10 business days, depending on the payment provider and banking institution.
• Any applicable transaction fees, taxes, or payment gateway charges may be deducted where permitted by law.

8. Policy Updates

TTWAPI reserves the right to modify this Refund Policy at any time without prior notice. Updated versions will be published on our website and become effective immediately upon publication.

9. Contact Us

If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact TTWAPI Support through the official support channels available on our website.